Help page for international customers who do not speak German

Dear table-tennis player,

if you can´t speak German, but would like to order from us anyway, we hope this page can help you a little bit.

To which countries do you ship ?

We can ship orders without problems to all countries in Europe excluding all countries where PayPal is not available. Shipping to the United States is also possible again without problems.

All other countries please ask first before ordering.

What languages do we speek ?

Only German and English.

Where can I find information about your products in English ?

For some products we added descriptions in English to this website. You can also visit www.spinlord.de.

What are your minimum order amounts for international orders ?

Austria, Belgium, Czech Republik, France, Luxemburg, Netherlands, Poland: 25,00€
all other countries (EU and non EU): 50,00€

How can I order from you ?

You can order through this website. If you have problems to understand our website, you can place an order just by writing a normal E-Mail with your address and the items you want to order.

How can I pay my order ?

Within the EU you can pay to our bank account or with PayPal. From outside the EU we can only accept payments with PayPal. Sorry, we can not accept credit cards. To send us a payment with PayPal, please just follow this link: http://www.paypal.me/spinlord. But please be so kind and first wait for our order confirmation before sending us a payment. Thank you !

Can you also ship orders with DHL Express ?

Sorry, that is not possible because shipping with express from Germany is very expensive compared to the prices for shipping as post office parcel.

Important informations about the shipping costs, the shipping time, and the shipping services offered. Please read carefully !

shipping costs
weight of parcel*	EU	worldwide
max. 1kg	please find the shipping costs under https://ttdd.eu/zahlung-versand	8,90 € – 14,90 € depending on the exact weight
more then 1 kg	please find the shipping costs under https://ttdd.eu/zahlung-versand	Different for every country. Please feel free to ask before ordering.
shipping and payment terms
	EU	worldwide
Shipping time	3 – 7 working days	Different for every country. Please feel free to ask before ordering.
Shipping company	„Deutsche Post Warenpost International“ (small post office priority parcel) or DHL (but not DHL Express).
Tracking and additional services	We only ship our orders with tracking. You also will be informed about the tracking number after we have shipped your parcel. We will replace lost or damaged parcels. Proof of shipping the parcel to the correct addess is available for every parcel.
Payment methods we accept	PayPal (we pay the PayPal fees), payment to our bank account (SEPA payment). The payment must be made in EUR (€).	PayPal (we pay the PayPal fees). The payment must be made in EUR (€).
How fast your order will be shipped	Latest 1 working day after receiving your payment.	Latest 2 working days after receiving your payment.
Important notice about taxes and custom duties	You pay the prices including german vat tax as shown on this website. No additional taxes will be applied.	If you are from outside the EU, we will deduct the german vat tax from all prices.** But you will have to pay all import taxes appliable to your order directly to the parcel delivery company of your country.
including the weight of the packing material ! The german vat tax is 19%. 19% vat tax are subtracted like follows: price including vat tax : 1.19.* Example: Price is EUR 100 including 19 % vat tax. Price without vat tax is 100 : 1.19 = EUR 84.03

Liebe Kundinnen und Kunden,

am 02.10. versenden wir wie gewohnt, allerdings kann es sein, dass Bestellungen erst am 04.10. von DHL bearbeitet werden. Telefonisch sind wir an diesem Tag nicht erreichbar.

Am 03.10. versenden wir nicht (Feiertag).

Am 04.10. ist unser Shop wegen Wartungsarbeiten für ca. 1h offline. Der Versand erfolgt wie gewohnt, ein telefonischer Kundenservice kann jedoch nicht angeboten werden.