Help page for international customers who do not speak German

Dear table-tennis player,

if you can´t speak German, but would like to order from us anyway, we hope this page can help you a little bit. 

To which countries do you ship (also considering the current Corona crisis ?
We still can ship orders without problems to all countries in Europe.
However shipping of orders during the Corona crisis is not possible to all countries outside Europe, sorry about that. And even if shipping is possible, the shipping time may be very long. 
Please check here: https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html under "international mail and parcel services". Green color for a country: Shipping is no problem, but DHL may charge an additional "international crisis surcharge" for larger parcels. Orange color: Major problems, but shipping may still be possible, please read the details carefully. Red color: No shipping possible at all.
What languages do we speek ?
Only German and English.
Where can I find information about your products in English ?
For some products we added descriptions in English to this website. You can also visit www.spinlord.de.
What are your minimum order amounts for international orders ?
20,00 € for orders to be shipped within the EU, 40,00 € for all other countries.
How can I order from you ?
You can order through this website. If you have problems to understand our website, you can place an order just by writing a normal E-Mail with your address and the items you want to order.
How can I pay my order ?
We suggest payment with using PayPal. If not possible, you can also wire money to our bank account, but be aware of high bank fees. PayPal costs you nothing, so it is the most economic option (we pay all PayPal fees). Sorry, we can´t accept credit cards. To send us a payment with PayPal, please just follow this link: http://www.paypal.me/spinlord. But please be so kind and first wait for our order confirmation before sending us a payment. Thank you !
Can you also ship orders with DHL Express ?
Sorry, that is not possible because shipping with express from Germany is very expensive compared to the prices for shipping as post office parcel.
Important informations about the shipping costs, the shipping time, and the shipping services offered. Please read carefully !
shipping costs
weight of parcel EU worldwide
maximum 500 g* 6,50 €
6,50 € 
500 - 1000 g 9,90 € 9,90 € 
more then 1 kg 9,90 € Different for every country. Please feel free to ask before ordering. 
shipping and payment terms
EU
worldwide
Shipping time 3 - 7 working days Different for every country. Please feel free to ask before ordering. 
Shipping company "Deutsche Post Warenpost International" (small post office priority parcel) or DHL (but not DHL Express). 
Tracking and additional services
  • We only ship our orders with tracking. 
  • You also will be informed about the tracking number after we have shipped your parcel. 
  • We will replace lost or damaged parcels. 
  • Proof of shipping the parcel to the correct addess is available for every parcel.  
Payment methods we accept PayPal (we pay the PayPal fees), payment to our bank account (SEPA payment). The payment must be made in EUR (€). PayPal (we pay the PayPal fees). The payment must be made in EUR (€).
How fast your order will be shipped Latest 1 working day after receiving your payment. Latest 2 working days after receiving your payment.
Important notice about taxes and custom duties You pay the prices including german vat tax as shown on this website. No additional taxes will be applied. 

If you are from outside the EU, we will deduct the german vat tax from all prices.**
But you will have to pay all import taxes appliable to your order directly to the parcel delivery company of your country. 

*some examples of what can be send for this shipping rate: 1-3 rubbers (sometimes even 4), 1 blade + 2 rubbers, 2 blades

**The german vat tax is 19%.

19% vat tax are subtracted like follows: price including vat tax : 1.19.
Example: Price is EUR 100 including 19 % vat tax. Price without vat tax is 100 : 1.19 = EUR 84.03

Slava Yurthev Copyright