Help page for international customers who do not speak German
Dear table-tennis player,
if you can´t speak German, but would like to order from us anyway, we hope this page can help you a little bit.
Dear table-tennis player,
if you can´t speak German, but would like to order from us anyway, we hope this page can help you a little bit.
shipping costs | ||
weight of parcel* | EU | worldwide |
max. 1kg | please find the shipping costs under https://ttdd.eu/zahlung-versand | 8,90 € – 14,90 € depending on the exact weight |
more then 1 kg | please find the shipping costs under https://ttdd.eu/zahlung-versand | Different for every country. Please feel free to ask before ordering. |
shipping and payment terms | ||
EU |
worldwide |
|
Shipping time | 3 – 7 working days | Different for every country. Please feel free to ask before ordering. |
Shipping company | „Deutsche Post Warenpost International“ (small post office priority parcel) or DHL (but not DHL Express). | |
Tracking and additional services |
|
|
Payment methods we accept | PayPal (we pay the PayPal fees), payment to our bank account (SEPA payment). The payment must be made in EUR (€). | PayPal (we pay the PayPal fees). The payment must be made in EUR (€). |
How fast your order will be shipped | Latest 1 working day after receiving your payment. | Latest 2 working days after receiving your payment. |
Important notice about taxes and custom duties | You pay the prices including german vat tax as shown on this website. No additional taxes will be applied. | If you are from outside the EU, we will deduct the german vat tax from all prices.** But you will have to pay all import taxes appliable to your order directly to the parcel delivery company of your country. |
*including the weight of the packing material !
**The german vat tax is 19%. 19% vat tax are subtracted like follows: price including vat tax : 1.19.
|
Liebe Kundinnen und Kunden,
am 02.10. versenden wir wie gewohnt, allerdings kann es sein, dass Bestellungen erst am 04.10. von DHL bearbeitet werden. Telefonisch sind wir an diesem Tag nicht erreichbar.
Am 03.10. versenden wir nicht (Feiertag).
Am 04.10. ist unser Shop wegen Wartungsarbeiten für ca. 1h offline. Der Versand erfolgt wie gewohnt, ein telefonischer Kundenservice kann jedoch nicht angeboten werden.