Help page for international customers

Important information regarding the closure of the spinlord.de website

Dear table-tennis player,

As you may have noticed, we have taken down our English website spinlord.de. As we are a very small company it was not possible for us to maintain 2 websites in a decent way. So now only this online shop is available and it is in German. However, some item descriptions are also available in English and we think it is not too difficult to understand the rest with the help of a translator.

Of course you can still order from your local distributor and just use this website to get additional information about our products. Please understand that if you do not buy from us directly, we can not give you any customer support.

Please also note we can only reply to E-Mails written to us in German or English.

If you can´t speak German, but would like to order from us directly anyway, we hope this page can help you a little bit.

To which countries do you ship ?

We ship to all countries in the EU + Switzerland, Norway, Canada, Japan, South Korea. We do not ship to Russia, United States (currently not possible due to Trump) Turkey, all countries in South America, Africa and Australia, also not to most countries in Asia. For more information please ask before ordering.

What languages do we speek ?

Only German and English.

Where can I find information about your products in English ?

For some products we added descriptions in English to this website.

What are your minimum order amounts for international orders ?

Austria, Belgium, Czech Republik, France, Luxemburg, Netherlands, Poland: 25,00€
all other countries (EU and non EU): 50,00€

How can I order from you ?

You will have to order through this website. Please understand we can not accept any other order method anymore.

How can I pay my order ?

Within the EU you can pay to our bank account or with PayPal. From outside the EU we can only accept payments with PayPal. Sorry, we can not accept credit cards. To send us a payment with PayPal, please just follow this link: http://www.paypal.me/spinlord. But please be so kind and first wait for our order confirmation before sending us a payment. Thank you !

Can you also ship orders with DHL Express ?

Sorry, that is not possible because shipping with express from Germany is very expensive compared to the prices for shipping as post office parcel.

Important informations about the shipping costs, the shipping time, and the shipping services offered. Please read carefully !

shipping costs
weight of parcel*	EU	worldwide
max. 1kg	please find the shipping costs under https://ttdd.eu/zahlung-versand	8,90 € – 14,90 € depending on the exact weight
more then 1 kg	please find the shipping costs under https://ttdd.eu/zahlung-versand	Different for every country. Please feel free to ask before ordering.
shipping and payment terms
	EU	worldwide
Shipping time	3 – 7 working days	Different for every country. Please feel free to ask before ordering.
Shipping company	„Deutsche Post Warenpost International“ (small post office priority parcel) or DHL (but not DHL Express).
Tracking and additional services	We only ship our orders with tracking. You also will be informed about the tracking number after we have shipped your parcel. We will replace lost or damaged parcels. Proof of shipping the parcel to the correct addess is available for every parcel.
Payment methods we accept	PayPal (we pay the PayPal fees), payment to our bank account (SEPA payment). The payment must be made in EUR (€).	PayPal (we pay the PayPal fees). The payment must be made in EUR (€).
How fast your order will be shipped	Latest 1 working day after receiving your payment.	Latest 2 working days after receiving your payment.
Important notice about taxes and custom duties	You pay the prices including german vat tax as shown on this website. No additional taxes will be applied.	If you are from outside the EU, we will deduct the german vat tax from all prices.** But you will have to pay all import taxes appliable to your order directly to the parcel delivery company of your country.
including the weight of the packing material ! The german vat tax is 19%. 19% vat tax are subtracted like follows: price including vat tax : 1.19.* Example: Price is EUR 100 including 19 % vat tax. Price without vat tax is 100 : 1.19 = EUR 84.03