Help page for customers who do not speak German
Dear table-tennis player,
if you can´t speak German, please don´t hesitate to contact us, we speak and write English very well. We will have no problem understanding your desires and requests. Sometimes we are asked if we speak French. Sorry, we don´t.
Language of this website:
Please understand this website is almost only available in German language. On the other hand some rubbers (the rubbers from SpinLord) also have texts in English. Please check the screenshot below. If we added a text in English to our website, it will appear in the place you can see in the screenshot. We will try to add more texts in English as fast as possible.
Our second website spinlord.de:
Please also visit www.spinlord.de for more information about us and our own brand SpinLord in English. On this newly made website you can also find some detailled informations about our SpinLord products.
We ship to all countries, but please respect our minimum order amounts.
The minimum order amount (without shipping costs) is as follows:
- 15,00 € for orders to be shipped within Germany.
- 25,00 € for orders to be shipped within the EU.
- 40,00 € for orders to be shipped to any other country.
How you can order:
You can order through this website. If you have problems to understand our website, you can place an order just by writing a normal E-Mail with your address and the items you want to order.
How you can pay your order:
We suggest payment with using PayPal. If not possible, you can also wire money to our bank account, but be aware of high bank fees. PayPal costs you nothing, so it is the most economic option (we pay all PayPal fees). Sorry, we can´t accept credit cards.
To send us a payment with PayPal, please just follow this link: http://www.paypal.me/spinlord.
But please, if you are not 100% sure what you will have to pay, be so kind and first wait for our order confirmation before sending us a payment. Thank you
We do always our best to ensure the following:
- We will ship your order latest 2 working days after receiving your payment.
- We will only charge you for items we have in stock.
- We will reply to all E-Mails we receive within 24h from Monday - Friday excluding holidays.
- We know exactly how to ship your order so it reaches you without damage and custom problems.
- If your order still gets damaged or lost during transport we will send you replacement.
The shipping costs are:
For every country shipping costs are different. We ship parcels with DHL (but not DHL Express), smaller orders with regular mail (post office). Please ask us for shipping costs for your order. We get special prices for larger parcels from DHL, so our shipping costs are very reasonable. We can´t offer cheap DHL Express shipping rates, but we can offer shipping as DHL Premium parcel instead of cheapest air way parcel if you wish for faster shipping.
|weight of parcel||EU
(all prices including 19% german vat tax)
(prices are without vat tax)
|maximum 500 g||€ 6,50 (post office)
||€ 6,50 (post office)|
|500 - 1000 g||€ 9,90 (DHL parcel)||€ 10,00 (post office)|
|more then 1 kg||€ 9,90 (DHL parcel)||different for every country, please ask us !|
|shipping services and payment terms|
|included service:||registered post with tracking number or insured DHL parcel.
||registered post with tracking number for every order, DHL parcel (insured package) for larger orders.|
|items that can be shipped:||everything||everything except glue with VOC and balls made of Celluloid.|
|shipping company||DHL, Deutsche Post (post office)
(please see above)
|post office or DHL parcel
Important: This is not DHL Express !
|shipping time||different for every country:
DHL parcels take 2-5 days.
Post office mail takes longer sometimes for some countries.
Please ask us for more information.
|For most countries the shipping time will be 1-3 weeks. Please ask us for more details about shipping time to your country.|
|payment method we accept||PayPal (we pay the PayPal fees), payment to our bank account (SEPA payment)||PayPal (we pay the PayPal fees)|
|how fast we we send you the order||latest 1 working day after receiving payment||latest 2 working days after receiving payment|
|important||You pay the prices including german vat tax as shown on this website.||If you are from outside the EU, we will deduct 19% german vat tax from all prices.*|
|*19% vat tax are subtracted like follows: price including vat tax : 1.19.
Example: Price is EUR 100 including 19 % vat tax. Price without vat tax is 100 : 1.19 = EUR 84.03